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Notice for Complaints



AMINA (Hong Kong) Limited – 15/F, Club Lusitano, 16 Ice House Street, Central, Hong Kong

Hotline and email

Phone: (852) 3679 3249
Office hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.
Email: [email protected].

Getting back to you

AMINA (Hong Kong) Limited ( “AMINA HK”) will acknowledge your complaint by the next working day and aim to resolve most issues within seven (7) working days. In case we need to investigate further, our staff will endeavor to advise you of the outcome within thirty (30) days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.

Communication Channel

AMINA HK will follow up with you by different channels, for example, call, email, letter or via the same channel that you used when you sent us your complaint. If you would like to choose other communication channel in relation to the handling of your complaint, or need further help, please call us on +852 3679 3249 or [email protected].

Handling your complaint

Your complaint will be dealt with in total confidence by employees with the appropriate experience and authority, and who are not directly involved in the issue. If a complaint is raised by a third party, we will get back to you to protect your privacy. AMINA HK will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.

If you’re not satisfied…

You can ask for your case to be reviewed by management at a higher level within AMINA HK, if you are dissatisfied with our decision.

If you are not entirely satisfied with the way we have handled your complaint, you have the right to refer the matter to the Securities and Futures Commission ( “SFC”), address: 54/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong (hotline: (852) 2231 1222; website: ). For monetary disputes, you may refer your case to the Financial Dispute Resolution Centre (“FDRC”), address: Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong (hotline: (852) 3199 5199; website:

AMINA HK will fully co-operate with the SFC and FDRC in the handling of complaints.